Frequently Asked Questions

When should I change the oil in my vehicle?

Although factory maintenance schedules vary between models, a general rule is to change the oil and filter ever 5000 kilometers.

How Does Your Service Work?

SETTING UP AS A NEW CUSTOMER

When we begin servicing vehicles for a new customer we set-up a service record for each vehicle of the customer's. Information furnished by the customer includes their personal info (name, phone, email, etc) the year, make and model, the license number, and the VIN (vehicle identification number), of each vehicle. From there we take care of the rest.

Vehicle service records are key to maintaining your vehicle. Each contact we have with a vehicle is noted in its service record. Over time, an accurate service history is built for each vehicle. Customers may request copies of their service records at any time.

We don't use contracts or submit anything for signature, we simply begin the service. If for any reason a customer wishes to discontinue, we'll stop. This approach is simpler for everyone, and risk free for the customer.

With everything in place and after the first few services everything settles down to a familiar routine, and all the cost saving benefits to the customer start.

We also use e-mail estimates, maintenance notification and billing. We take appointments on-line as well on our contact us page. We accept MasterCard and visa, debit and cash. Sorry we do not accept personal cheques.

How Do I Know if my Vehicle Needs an Annual Inspection?

If the gross vehicle weight of the truck or truck and loaded trailer combined exceeds 4500kg, you need to undergo an annual inspection. This means that if you tow a heavy trailer with your 1/2-ton Pickup or Minivan, you will need to put an annual sticker on both trailer and vehicle.

When Should My Tires Be Rotated and Why?

Tires require rotation every 10,000 kilometers. This allows all of the tires to wear down at the same rate, giving many more kilometers out of a set of tires. Also, rotating a set of tires allows a quick inspection of your brakes, which can alert us of any upcoming problems.

Why is there such a cost difference between parts from different places?

The main reason for the difference in the price for the same part in different stores is simply that a cheaper part is built with less quality and/or has no warranties.

A high quality part usually "fits" better when installed properly and lasts longer due to better steel and materials used in manufacturing. More accurate machining processes result in a part that "works" better and lasts longer.

Also if a high quality part DOES fail, chances are it is under warranty so the total cost of the initial part and cost of replacement is considerably less than the cost of replacing a cheap part twice. The bottom line is "YOU GET WHAT YOU PAY FOR."